DO YOU HAVE ANY QUESTIONS? FIND THE ANSWER HERE!
What do you need to know about the brands sold by Cannedfish?
Currently, you can find products from 26 brands in our shop, but we are constantly looking to expand our selection in the future. To help you browse our product range, you can also browse by brand! We have summarised the most important information about each brand we sell on a sub-page, which you can access by clicking on the brand names:
Does the Cannedfish fishes come from sustainable fisheries?
Different brands use a variety of fishing methods, but fortunately more and more are striving for sustainable fishing. The fish is carefully selected to ensure that, for example, no fish are caught that are too young. Sustainable methods ensure that other species, such as dolphins, are not harmed during the fishing process. At Cannedfish we only deal with manufacturers and brands that are certified to use sustainable fishing methods.
For more information, please visit the sub-pages of each brand or manufacturer by clicking on the brands above.
How do I know if a particular can is made from wild-caught fish?
It is always marked on the can. While some brands display various logos, others only text. Look for the terms “”Wild Fish”, “Selvagem”, but of course we have also included them in the product description to help.
Our BIO products are also made from wild caught fish, look for the BIO product logos and names on the product and in the description as well.
How do I know if a product is BIO?
Our BIO products are also made from wild-caught fish, so look for the BIO product logo and designation on the product or in the product description. BIO canned fish contains only ingredients that come from strictly controlled organic farming and no chemicals of any kind.
I am allergic to certain foods. What should I choose?
For each product, we have listed the ingredients, and we have also highlighted each allergen separately.
I am gluten intolerant. What should I choose?
Good news for you, we also have guaranteed gluten-free products! We have indicated on each product’s packaging, in the pictogram, in the description and in the allergens if the product is guaranteed gluten-free!
How long do products retain their quality?
The shelf-life of products varies, but thanks to natural preservation methods, most canned fish will keep their quality for years under the right storage conditions (cool, protected from sunlight and moisture). The average shelf life of a tin of fish is 3-5 years. You can always see the exact date until which the product you buy will keep its quality on the packaging!
How can I register on the site?
At the top of the page, in the top bar, select the My Account button. Here you can log in to your account, or register here on the right. To register, enter a valid email address (it is important that you enter a valid email address, as we will send all information about your order to this address) and your password of choice. Then click on the Register button. From here you will be automatically redirected to your My Account where you can review your account details, delivery addresses and previous orders.
We recommend that you set your name and the delivery address where you can pick up your package when you register (you can set this up when you place your order, but it’s easier this way as the system will automatically fill in the default billing and delivery address for you).
My name has changed or my delivery address has changed. How can I change my details?
You can edit your details by logging into your account. You can edit your name, email address and password in Account details; and your shipping and billing address in Addresses. Simply click on the edit button, and when you’re done, click Save Changes.
How can I place an order?
The ‘Add to Cart’ button will automatically appear for products in stock. Click on this button to add the product to your shopping cart. On the product pages, and also on the Cart summary page, you can change the quantities if you wish to order more than 1 of any product.
After adding a product to your cart, you can continue browsing and add more products to your cart. The system will keep you informed at the top right of the page about how many products you have in your basket and the total amount in your basket. When you are done selecting products, hover your mouse over the total and the View Cart button will appear. (But you can also access the Shopping Cart interface from the main menu, under Shopping).
On the Shopping Cart page, you have the option to enter a coupon code. If you have received a coupon from us via email or for a previous order, you can redeem it here.
The delivery fee is also indicated in the shopping cart.
If you find everything right, click on the Proceed to checkout button. Here you can enter your shipping and billing address, and your name if you haven’t done so before. You need to enter your phone number because that’s how the courier staff will be able to reach you.
IMPORTANT! – If you would like to request a company (VAT) invoice for your order, please tick the Company invoicing option when entering your billing information and fill in the Company Name and Tax Number fields exactly!
You can also add a comment to the order (e.g. the doorbell is not working). Please read our terms and conditions before placing your order. If you find everything OK, click on the Submit Order button.
How can I validate my coupon code?
You can validate your coupon code on the Shopping Cart site. Enter your coupon code (if you have one) and click on the Redeem Coupon button.
How do I get a confirmation of my order?
After submitting your order, you will receive an automatic confirmation email with the exact details of your order. Please always check it!
- I did not receive a confirmation email: Probably a mistake, you entered the wrong email address during the order process. In this case, please make sure to contact them using our contact details, as the invoice will be sent to this e-mail address!
- You have inadvertently entered your details incorrectly: in this case, please make sure you contact us using our contact details, as this is the only way we can guarantee accurate delivery and your details will be included on the invoice.
- I would like to modify my order after submitting: Of course we try to be flexible, but unfortunately we are not able to modify the package once the order has been processed.
How can I pay?
You can pay via Stripe (bank card) in our shop. For more information about Stripe, please check Stripe’s web page.
My credit card payment failed, what is the problem?
In accordance with the Second Payment Services Directive (PSD2) of the European Union, on 30 November 2020, the eCommerce internet card acceptance has been updated with strong customer authentication.
Changes on the account-managing bank side
The approval process for online debit card purchases has changed due to the introduction of strong customer authentication. Customers who have already provided their mobile phone number for identification purposes to their account-holding bank may have to go through several steps to confirm that they are the holder of the debit or credit card used for online purchases. In the event of an unsuccessful payment by credit card, please check with your account-holding bank, as a valid mobile phone number may be required for bank identification (the steps for providing a phone number and possible bank sort code may vary from bank to bank). Updating and confirming the phone number recorded with the account-holding bank is very important because it is the only way to make online purchases with a debit card from a merchant that requires strong customer authentication, as required by the European Union’s Second Payment Services Directive (PSD2) from 1 January 2021.
Completing a purchase
Once the payment has been completed, it is important to return to the webshop page from which you initiated the purchase. This may not happen in many cases, as returning to the webshop page may not be automatic. The information on the payment process is provided by the issuing bank to its customers, so it is important to study it carefully and take all the steps necessary to ensure that the payment is successful.
How much does delivery cost?
Delivery fee is based on the gross weight of the package, size of the package, the destination of delivery and the shipping method. The delivery fee is displayed and (mandatory) selectable in the form before submitting the order in the webshop and will be displayed in the order details and in the electronic order confirmation.
How do I get the invoice?
The invoice is automatically generated by the system when the parcel is closed using szamlazz.hu. The invoice will be sent to the email address you provided when you placed your order, no paper invoice will be included in the delivered parcel.
I would like a company (VAT) invoice, is this possible?
Of course. When finalising your order, please tick the option “Company invoicing” in the invoicing details and fill in the Company name and Tax number fields accurately.
How do I receive my package?
- Which company delivers? Your parcel will be delivered by DHL or GLS courier.
- Is it possible to buy/pick up in person? At the moment you can only purchase Cannedfish products in our webshop, which is delivered by a courier service, no personal pick-up is possible.
- Is it possible to pick up the goods at the delivery point? There is currently no possibility to request a parcel pick-up.
The courier will inform you of the exact delivery time via E-mail or SMS at the phone number you provided during the order process. (please make sure you enter your phone number correctly)
How many days will I receive my package?
We will send you your Cannedfish package by courier. It will arrive within 3-5 working days from the date of order!
What should I do if I have not been able to collect my package?
If you are unable to pick up your parcel at the time of delivery, please contact the courier at the phone number provided by the courier in the text message. If you have not been able to make an appointment in advance, the courier will inform you of the unsuccessful delivery and the re-delivery at the telephone number you provided when you placed your order.
What should I do if I did not receive the package / the package I ordered is damaged?
Please be sure to check the contents of the package with the items on the invoice. If you did not receive the items you ordered, be sure to let us know at [email protected].
If a product is missing from your package or you did not receive the product you ordered, we will compensate you at our own expense if you report the problem to us within 30 calendar days of receiving your order!
If the parcel is visibly damaged when you receive it, please fill out the report form and report the problem to us at [email protected]! If you can take a photo of the damaged parcel, we would appreciate it, it will greatly facilitate our complaint procedure with the courier service.
I ordered a Cannedfish package but what I received does not match the one on the website, why?
We reserve the right to change the content and prices of the discount packages published on our website. We want to keep our package offers varied and offer as many of our products as possible as part of a discount package, so we regularly change the composition of our packages. Please always check the products on the invoice to see what is included in the package you receive!
What should I do if I get stuck?
If you experience any problems with the site or if you can’t place your order for any reason, please email [email protected] or feel free to contact us on Facebook. We strive to respond to all messages within 24 hours.
I have a question that has not been answered here. Where can I turn?
If you still have questions, please email us at [email protected] or drop us a message on Messenger and we’ll get back to you even sooner!